1. The two primary service team individuals indicated above, your Relationship Manager and your Payroll Account Manager work as a team to manage all of your needs and questions. Contact by phone, email or through the web portal through our ticket system are all options.
2. You may work directly with other members of our team as well. For instance, if you would like to focus on getting more employees enrolled in the 401(k) plan, you may want to work directly with one of our 401(k) plan managers who will plan the education, follow up and guidance meetings for your employees. You have the choice to work only directly with your primary service team members, but often our clients prefer to work directly with other subject matter experts on the Oasis team.